Very concerned to see the reviews posted here. As I have attempted to purchase 4 different times with Smyths books, every time with an email (similar to others - see Trustpilot's reviews which are only 1's by 100's of customers). Shortly after my orders I had 2 different bank cards being cancelled due to fraud transactions that followed. This is consistent with most of the other customers's experiences as detailed on Trustpilot. I would strongly recommend to avoid and report. Here are some of the emails sent to me: Unfortunately our suppliers have contacted us and informed us that upon pre-shipment inspection your has been damaged. Our suppliers have confirmed the earliest delivery of new stock for the . Once received we can dispatch that day on a next day service for . If you are able to wait until this date I can preserve your current order or cancel it. We apologise for any inconvenience caused and thank you for your understanding in this matter. Kind Regards, Peter Hilton Home Delivery Manager Another one (I received several of these emails): We're sorry that your order has failed. This may be for the following reasons: 1. Your payment card may have insufficient funds or has been declined 2. Due to fraud prevention restrictions 3. We have been unable to fulfil your order Please note that no payment has been taken from your card for this order. Should you wish to retry placing the order, we will gladly review it and process it accordingly. Should you need assistance with anything else, do not hesitate to contact us! Kindest Regards, Theo Goddard Payment Support Specialist