Signed up for the Dec box with cane on time to be a Christmas gift for my husband. The following 2 boxes were delayed so I cancelled. They take the subscription monies around 11th but don’t send the boxes until the end of the month so they actually arrive at the start of the next month. When I emailed to ask for an update, the autoreply states that they’re inundated with messages and they’ll reply within 7days. My husband really enjoyed the boxes he did have in terms of their contents. It’s a shame they SnackVerse have terrible customer service and subscription model I cancelled the subscription after only 3months which now sits as “pending” even though they say you can cancel anytime