Near on all the reviews here a year or so ago, don't take my word for it suggest you read my review and look at other review sites about So Energy. My review as follows: First off don't give this company access to your bank account! Having cancelled our direct debit, funny then they contacted us with 24 hours? Not that we are going to reinstate it, this the last company I want with access to our bank account. Having been transferred to this company was the worst thing that could have happened to us. Its a nightmare, They don't answer the phone, emails, complaints nothing! END OFF! If you are well in credit with them and want your money back it seems from reading the reviews you've more chance of winning the lottery. Having read numerous reviews about this company and after reading on the fact that they are not to be trusted, no way on earth will I allow them access to my bank account so we have today cancelled our direct debit with them. I would suggest if your with them to do the same We are pensioners not counting I am being treated for an incurable cancer so we could do with out the hassle of a two bit energy company. As for being an award winning company, how on earth his company won any award God only knows. They won't last much longer as they have obviously major problems. We are going to leave them as soon as we can, suggest you stay well clear of this company.