I was advised via email that I would receive my due refund from this company by 5pm on Friday 22 March, but it has never been sent to me. I phoned So Energy this morning at 9 am and after waiting some time to get through was advised by a man from the company that the refund was for an unexplained reason still pending, and that no more information was available. He wouldn't put my call through to the refunds team saying that they work 'in the background' and are not available for comment. In summation then, no overdue refund has been received and no time frame given to me as regards when I can expect my dues from them. Be warned !