Soak is probably the worst company I’ve ever had the misfortune buying from. To summarize, on the 17th of June we purchased nearly a £972.85 order with them and arranged for it come on the 5th of July. Jump to the 5th and nothing ever arrived, so I contacted DX who were meant to deliver it. They say that they never got given the order from Soak and to contact Soak directly about it, I never got any message/call to say it was cancelled. So I tried calling Soak, 55 minutes on hold and the call just gets disconnected. So I try again the next day and 43 minutes later I speak to someone who tells me that our order was cancelled on their system, but they don’t know why. I few emails back and forth I’m told it was cancelled because one item is out of stock (again I was never told) they said it should be back in stock around the 20th, and we can either have what is in stock delivered or wait and have it all come at once. I opted for the latter, so they say they’ll let us know when it’s back in stock to arrange delivery. On the 17th I see that according to their website it is back in stock, but again no has contacted us. So I email and ask if it's in stock now and can they arrange delivery, but I get no response. So I then have enough and call them on the 18th to cancel and ask for a refund, I’m told it can’t be cancelled till tomorrow because the warehouse staff aren’t right now. So Then jump to the 25th still not heard anything so I give them call I’m told that my order is locked and that it can’t be cancelled or refunded until it’s unlocked.. and they have to speak to their IT to fix this. It’s the 28th now and I still haven’t heard back from anyone, totally appalling customer service from a company who just doesn’t seem to care about their customers. I fear that if I don’t get refunded soon I’ll have to seek legal action which I don’t want to have to do.