The product is fine and the service from Soak themselves was also OK. They are badly let down by their logistics partner, DX Logistics. They didn't deliver 3 out of 11 items but later claimed to Soak they had delivered 10. That was a complete fabrication of the truth by DX Logistics as they called me shortly after the first delivery and said that 1 items had been misrouted to Swansea, 1 was broken so they didn't deliver it and they didn't know where the other item was. So it was actually impossible for them to have delivered 10 items. The broken item was reordered and delivered OK. The 2 missing items were reordered by Soak but only one turned up on the day it should have. The other arrived a day later, the driver said it was put on the wrong truck. That means there were 4 deliveries for the order and about 5 calls to Soak by me to try and sort it out. Not acceptable, suggest you get a new delivery partner!!