The toilet / vanity unit we purchased looks nice now it's fitted, but the toilet flush is very weak - in fact I am totally fed up with it not working. It is supposed to save water, but you have to flush it that many times just to get rid of paper that it is a total false economy. I had asked if there was a better replacement flush mechanism for it (which I would pay to have fitted again), but you just sent out the same one - waste of time and money. Then the soft close toilet lid cracked on the hinge and across the top, we phoned up and after a bit of negotiation your customer service person said a replacement would be sent out the next day for delivery. Nothing arrived for a few days so we called again to chase it, seems it hadn't been put onto the system for some reason - hmm! A week or so later, we now have a nice new lid on our totally useless toilet. Thanks for your help. I'm sure you don't read these or give a toss about me or my issues, but as far as I'm concerned it is not fit for purpose and is £500+ wasted, and I'm stuck with it in my new cloakroom. Shame really because initially we were impressed with Soak. Still you can now tick the box regarding customer feedback and move on to the next person - another triumph for the customer service team!