Sales team great. Your (overnight £57) couriers lost my first shower tray and broke the second one. It cost me two days extra in Bathroom Fitters because the first one was Thursday, the second one was Friday and my tray did not arrive until the following Monday. If I had waited until Monday to order it I would have been given your "£100 off when you spend £500", but I had wanted it by Thursday! Also, one sundry item the Sales Team advised me to buy was not suitable, but you do not send out postage labels for returning small items. I can understand this if the customer has changed their mind, but not when it is an incorrect product! My three emails about this item went unanswered! I finally spoke to someone who saw that this was a customer service issue and dealt with it appropriately. One last thing...the tap I bought does not "waterfall" as it should and we cannot work out why because the instruction leaflet enclosed with it shows a different tap! I do love the products you sell and your sales team were most helpful, but you really need to change your couriers!