Good range of products at reasonable prices, but..... The products I ordered were classed as small items, so were an 'all day' delivery slot. I explained that the house they were being delivered to was empty so could the driver call to give an ETA on the day. TWICE, the telesales advisers promised to do this, but the driver never called. I ended up hanging around at home all day, only for the driver to drop it off with a neighbour. I know they are agency drivers, but other companies offer a 'track my driver' option which is great. Also, the music they play when on hold is absolutely dreadful, and the 3 times I called, I was on hold for between 5 and 15 minutes - NOT brilliant customer service!