Under no circumstances are my personal details to be used with this comment either on line or in your training. Your company was very good at taking our money during the ordering process but the after care was abysmal. Our shower tray was not delivered on time and then we were fobbed off with promises of delivery by both phone and email which never happened. I wasted several hours on phone calls and it also delayed our plumber. I ended up buying an excellent shower tray which was available overnight from a local company. The quality of your products is nothing special and I a man afraid I have advised my friends to avoid your company. I rarely bother to come at on service but this experience cost us money and unnecessary additional work and time. I would suggest that you have issues with the training of your after sales teams and also with your delivery side. I am sorry to write such a comment and no one individual was to blame as we got the same inaccurate advice from multiple people including an inaccurateemail promise from a senior member of staff.