We ordered a glass panel for the bathroom. One month went by and the panel never arrived. We called the first customer service rep, who promised to follow up with the delivery company then update me - and didn’t call me back. Next Monday morning I called again. Another rep promised to follow up with the delivery and again never called back. In the afternoon of the same same I got hold of the third customer service rep and finally figured out that Soak never forwarded my phone number to the delivery company so they couldn’t call to arrange a delivery. A few things are very dissatisfactory here. 1) Unprofessional customer service staff who promised to call back and never did; 2) Bad internal coordination between the online sales staff and the delivery guys. In the end the delivery only took place because I called to chase - the delivery people couldn’t find my address and decided to give up on the delivery because they STILL didn’t have my phone and didn’t think to call HQs to enquire. Classic case of everyone kicking the bucket onwards and refuse to take any responsibility for fulfilling an order. Disappointing!