I was severely let down with a delivery, I was told the item had been damaged in transit and it was sent back to the depot.I had made it perfectly clear the delivery had to happen as installation was due the next day. The only reason I found out I wasn't going to receive my delivery was because I called you to check. I had to arrange collection from Basildon at my own cost and it delayed the installation. When a delivery date is given it becomes a contract which was broken by yourselves and resulted in major inconvenience to myself.