One the worst online shopping experiences I've ever had. I order three items and arranged a delivery date. The delivery was confirmed and I had confirmation from the courier that they would deliver them on the right day. Delivery came, but only one of the three items. I've called the courier, who explained that they'd only been given the one item. I called Soak, who then said they'd ship our the two outstanding items straight away and we agreed a delivery date. I took the day off work to ensure someone was in when the delivery came. I waited all day - no delivery. I called the courier company to see if it was late or would come the next day and they reported that they had nothing to deliver. I called Soak to cancel the rest of the order. Appalling service, no apology.