I’ve only scored 1 as there is no minus 1! We ordered our complete bathroom suite from Soak thinking it would all be taken care of by the experts - how wrong we were! Several items damaged (one item ordered 3 times and all 3 damaged - we gave up in the end). Can’t get through to anyone when you want to discuss the issues you’re having - customer service non existent. What a huge mistake it was to buy from Soak. No wonder they advise you not to arrange any tradesmen until you have received the items, they clearly know there is going to be a problem with something..... rubbish!