When I received my order which was 3 radiators unfortunately two had manufacturing imperfections. I called customer services and following me sending some photos and a collection and redelivery was organised for the same date. On the day of the collection I received a phone call from the delivery company to say there may be a shortfall in my order and could I confirm what I was missing....following a very haphazard and reasonably confusing collection I called to confirm that I had only received a replacement towel rail for one radiator that I actually didn’t need! They said they would contact soak to find out where the items were. Feeling miffed and annoyed I contacted soak also who raised a case for lost items, I was told they could be on a later delivery and may be delivered the next day. This was a great inconvenience as I had made sure I was at home on the specified day and wasn’t able to miss work the following day for an assumed delivery. The lady on the phone asked if they could be left with a neighbour to which I replied that the radiators were very bulky and heavy and wouldn’t be an option, I was also asked if I worked far from home and could I pop home to take in the delivery as the driver calls 10 minuets before..this also wasn’t an option. I gave it a week and called the following Monday to see where my order was, it needed investigating and they assured me they would call back, this didn’t happen and I ended up calling once again to make a formal and over due complaint for the handling of my order. A wonderful member of your team took it upon herself to personally help me and ensure I had all the correct information as well as her work email if there was any other issues. Thankfully my order arrived on the date we arranged albeit 3 weeks later which delayed my renovation works and the plumber. Having checked the radiators over the two verticals looked perfect however we did notice a scratch in the enamel on the collesseum...due to the fact that this was on the underside and coupled with all the hassle we’d had we decided to keep this one as we couldn’t be sure another would be any better quality and out pipe work had been fitted for these particular rads....following a delay in fitting due to my delivery issues with yourself it has come to light that my original vertical rad (the larger of the two) has an imperfection in the enamel that was only noticeable after it was fitted. I have to say that I am extremely disappointed in the overall service and quality of the radiators that you supply. I can’t afford to have the plumber back to refit a new rad and also am too fed up with the whole experience to be bothered with returning the item. I would be happy to send photos of the imperfections and based on my inconvenience, many phone calls and general dissatisfaction on a reasonably pricey order I would hope to receive some compensation as a gesture of goodwill.