The delivery company damaged part of the order. Soak arranged for the order to be replaced however only sent the damaged items. The non-damaged items were returned to soak by the delivery company. I had to contact Soak multiple times to rearrange delivery, however customer services failed to deliver the items twice. This caused delays to my project and additional costs to myself. In the end I eventually got a refund however the service was appalling and I will never use Soak again as a result. The issue was the fault of the delivery company and it is unacceptable that I had to bear costs and inconvenience as a result of this.