I ordered a Belfort toilet but you delivered the correct base and a cistern and toilet seat from a different model, although all the labels quite clearly stated my correct name and address. The plumber had to work on another job whilst the correct parts were dispatched. I was told we could not return the wrong parts to the courier and had to dispose of them. This is a terrible waste and the packers should be told to take more care in matching the correct parts for dispatch.
6 years ago
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