Poor communication between Soak and the delivery company, I had to chase Soak to find out when the items would be delivered. Told Soak and they apparently relayed the information to the delivery company that I required an hours notice to get to the delivery address and that never happened, asked again for the following day and never happened. There was a missing item when items were delivered even though this was on the delivery note! The one item arrived damaged! Soak offered me a replacement that also came damaged! In the end I had to take a day off work to drive to Soak to return the item to ensure I got one that wasn't damaged. Extremely unhappy.