I ordered several items worth over £2000. On my last order, I ordered 2 coupled toilet units as part of the items in my order in September. After 8 unsuccessful attempts with issues ranging from cracked cisterns to missed items, I have cancelled the order on the 20th of November. The incompetencies ranged from no notification of failed delivery to rude customer agents at courier company ( DX), who make it quite clear that its not their problem! The builders have longed left the property and so I have to rely on the their good will or pay another builder to fit the toilet. I am raising a complaint and have decided never to use this company again!