I have only marked one star as zero stars is not available. Order placed and accepted. Tried to delay delivery by e-mail (no reply). After 5 phone calls with lengthy holds it was agreed to delay delivery by 14 days. Then received notification of the delivery on original date. After several phone calls, delivery was cancelled. Order then arrived and had to be refused. Received refund eventually but not full refund (£150.00 short). Got full refund after another lengthy call. Then tried to re-order by phone and e-mail and had no response. Placed £1,000.00 order with a different supplier.