Sadly using Soak for the first time has cost our office a great deal of stress. We picked stock based on what would be delivered to a time frame so that we can book in a gas engineer to upgrade our heating system. When you use soak’s website it states which stock is available and the dates you will receive them. When the delivery arrived sadly several items did not get delivered. No information was given to us and when we called them the service team stated that the items were not in stock. We would not have placed the order if this was the case. You offered us 10% as a gesture of good will but that’s wasted as we sadly will not be using your services again for either us or our clients. It has cost us another day of mess in the office and having to pay the engineers for wasting their time. You really should let any buyers know if something is not in stock and discuss it with them before you accept the order and charge them.