I ordered 4 radiators and valves, I chose the standard delivery as I wasn’t in a great rush to receive them. Standard delivery was 8 days, I received a text message at 5pm on the day before delivery and was told the delivery would be the next day between 8am - 6pm. This was not much time to arrange what to do, considering both myself and. My husband work full time. I phoned up soak to try and narrow down the 10 hour delivery window and was told it’s because I chose standard delivery, but nowhere on the website does it explain what you are choosing. The gentleman that I spoke to was helpful and changed the delivery address to my husbands work. The delivery was made but we couldn’t see any valves, I phoned soak up again and I was told that they were out of stock. If I haven’t phoned I wouldn’t of know that they were out of stock, because I have had no communication about this. I was told they would be in stock in about a weeks time , when we ordered it didn’t say on the website they were out of stock. We now have to rearrange our plumber to come back at a different time because we have no valves ( we ordered anthracite one to match the radiators) I don’t think I will be ordering from soak for the upstairs radiators, as we have had several problems.