I ordered, I called a week later because my order hadn't arrived, I was told the item I'd ordered was out of stock. I ordered elsewhere and then got a message that my order (That was out of stock) was being loaded onto a lorry for delivery. I said I wished to cancel because I'd had to order elsewhere now. Another week later I got an email offering me a partial refund. I replied saying I needed the whole amount I'd paid refunded. I've had no reply since so it looks like I'm going to have a fight on my hands to get my money refunded. Shambolic and not very customer service orientated is the impression I've got of this company!