The courier they used just left my purchases on the door step and didn’t contact me at all, they were supposed to contact on the day by email and / or text to give an idea of the delivery slot. I had arranged to come out of work once they contacted me but as they didn’t I went home at lunchtime to see my goods just left on the landing outside the maisonette, I was shocked as anyone could of took them, the help desk refunded my delivery charge of £14.99 but it still poor service. I now have a bath panel to return but I’ve got to pay for the return (another downside). Only time will tell if the goods are up to scratch, they look okay for the money.