im so diappointed with soak.com, i purchased previously when i spent nearly £1000, all was good on that occasion, but this time its been a shocking experience. I made a mistake with the order, therefore rang soak.com immediately to correct the order, informed that the order had been cancel & a refund would be made in 5 days, i did not recieve the refund, & the order was not corrected, therefore the item was delivered with the rest of my order. The courier did not give me any notoce of when he was delivering, simply rang me from outside, i told him that i wad not at home, & was not prepared to wait for me to get to my house, suggesting that i met him somewhere on his way back to his depot, i said that the items wouldnt fit into my car, but he insisted that they would, on his arrival, the items would not fit into the car, so left me & the delivery at the side of the road, " as he needed to get back to the depot".I rang soak.com, only to be told that the item would need to be collected, unable to give a time slot for collection, only to be told that the courier would ring me prior to collection, iv waited in all day its 15.15 hrs & no sign of the courier, surely there is a better service for the customer!!@@