Order received minus vanity unit, tap, pop up waste, door handle and some pipe. Phoned 3 minutes after delivery was received and was told Soak would send out another tap, pop up waste and pipe but would need to talk to courier re vanity unit. Not sure why they did not have to check the rest, maybe they were never despatched! Tap, pop up waste and pipe was received 3 days later. After many calls over more than a week I finally spoke to Tiffany who said they were in the process of shipping tap, pop up waste and pipe and when I told her we already had them but still no vanity unit, she went and checked and came back apologised and said she would get it despatched. 2 days later it was delivered to an empty house round the corner from us and we only found out because our postman saw the package sitting in the yard of the other house. The door handle arrived today 2 weeks later!!!! Would I recommend NO