We visited the showroom and after waiting patiently for nearly 20 minutes we were completely overlooked by the sales rep who started helping another couple who simply collared him as he walked past (waited 40 minutes in total to be seen). The advice we were given though was good and made sense so we went away and decided what we wanted to order I rang the main number and asked to speak to the rep we'd seen in the showroom and after a short wait was told he was busy and would call us back. He didn't. It was only after two more calls from me (during one of which I was told there was no way to be put through to the showroom) that i found out he wasn't even working that day. After going through all the order details with Joe (who was in the showroom) i placed the order and requested it be delivered to my business address the following day. Not a problem coming to a business address i was told. It turned out to be a nightmare. DX carriers emailed me that evening to say it would be delivered between 7.00am and 8.45am (business hours being advised to Soak as 9 to 5.30). I rang DX to re-arrange the time and was fobbed off with a load of rubbish about driver's not leaving the depot until after 8am so there was no way it would arrive before 8.30 blah, blah, blah. 7.10am the next morning i get a phone call from the delivery driver who's trying to find the address. I explain the conversation the previous evening and he says I'M talking rubbish and that it won't get delivered if no-one is there (at a business address at 7.15 am!!!). 5 minutes later i get a call from Rachel at DX who says that there's no way they can re-deliver that day even though they've ignored that they're trying to deliver to a business outside business hours (which Soak should have made clear). I request to speak to a manager, Rachel says her manager is Laura Stanley and she'd call me when she got in at 9am (it's alright for HER not to be available until 9am it seems, just not the rest of us). 9am comes and goes and no phone call. 10am arrives and still no phone call. I call DX AGAIN and eventually get to speak to Michelle who says she will find out who from DX gave me the rubbish information and also try to see if the delivery can be re-tried - it can't - so she says she'll try to get it "upgraded" (how is being a day late an upgrade?) to a Saturday delivery. She gives me her mobile number in case anything goes wrong. How could she know that something would go wrong? Saturday comes and no tracking information so i ring DX again to be told (seemingly by the same B.S. merchant that gave me the intial false information) that it was definitely out on the truck and would be with me after 3pm. 3pm comes and goes and no delivery. I ring DX only to find their offices close at 3pm - what a surprise that i should be told to wait until after 3pm before ringing back about a non-existent delivery. I try to ring Michelle - no answer. I ring again (4 times in total) and after the 3rd attempt the phone goes directly to voicemail instead of ringing out as it had previously. If i was a cynical person i'd think someone didn't want to talk to me (can't blame them, i was immensely pee'd off by this point). So i rang Soak.com and got told the delivery has been made and signed for by someone with my name. I rang my office to see if it had been delivered there - nope! Delivery gone missing, no tracking info and a forged signature. I put the onus on Soak.com to sort this mess out as they're the ones i have the contract with, and if they don't then a) there'll be a complaint being made for either fraud or theft, and b) they'll be refunding me with immediate effect. I was even told that i'd have to wait for the refund until Soak.com got the goods back from DX!!! The ONLY, and i mean ONLY, reason this got sorted out at all was most definitely not down to anyone at Soak.com giving a monkey's; i never got a call back from anyone at Soak, with an apology or just to see if everything arrived o.k. No, the only reason i got the products at all was due to Andy, the manager at DX's Bilborough depot, being such a conscientious individual and ringing me directly to apologise and inform me the delivery hadn't gone out on the van at all and that he would bring it himself in his own car. Soak.com have never contacted me (there was going to be another order go in for my Mother's bathroom but they've shot that). Michelle at DX has never contacted me. The advice i was given by Joe at Soak about what i needed to order was wrong, he said i needed a mounting kit that i didn't, they come with the toilet pan. Sunny at Soak.com said he'd call me to let me know what had gone wrong and still hasn't. The only erason this didn't go very public was due to Andy at DX. I hope they appreciate that man, he saved them one hell of a bad review.