I am very disappointed that after I installed one of their showers, it worked for a day and stopped working (I will write a separate review for the shower). I contacted Soak to let them know and I was told I will be contacted by their after sales team within 48 hours but as I write this review almost 9 days later I have not heard from anyone from the after sales team. I have chased 3 times and I have been told that I will be contacted soon but I haven't. It seems that the warranty that comes with goods are not worth the paper they are written on. If I don't hear by end of today I will be going to my local trading standards.