Having ordered online for a product that was in stock and showing delivery within 24 hours I bought a mattress that was needed quickly. I was telephoned by the not so pleasant Julian to notify me it was not in stock and wouldn’t be until August. Customer service is not great for a company who’s policy is only clearly explained in an email once payment has been taken. Had my disappointment been handled with a clear explanation with an apology, I’d have proceeded with an order of something that was available and in stock. During this difficult time, and businesses being impacted negatively. I’m shocked that a man can drive away clients in the manner, that Julian clearly does after reading reviews. Which is unfortunate for him. I am a person who was impressed with the furniture offered on the website and the prices shown. And someone who would have been a frequent customer due to my own business needs. I tend to show support to smaller businesses like this company rather than bigger companies. But I can say without a doubt that this has been my worst customer experience to date with any company I have ever dealt with. It’s a company that clearly is not concerned with keeping customers happy nor wanting returning business. I will however say my refund was processed quickly, and offer some advice. Don’t be so quick to change from the polite man you were at the start of our conversation to the rude person you were once you assumed I’d automatically want a refund. It’s cost you thousands of pounds in future orders on this occasion.