We ordered from sofa sofa in good faith. My 3 seater is horrendous. 1yr 5 month in and the centre has dipped and cushions are flat. I've spondylosis and also bad knees and i cannot sit on my own suite as it has dipped so badly. I had to rock to get up from it and now ive to rollon a side. I'm well under the 2 year guarantee, yet I've just been told by customer service that I'm not covered for repair and I've to pay for my own cushion replacement. I'll take sofa sofa through the courts before that happens. False advertising- false guarantee promise. I was very calm up until this point. I feel really let down by this company. It's bad enough that we had originally paid for a patch sample of our suite before ordering which looked one shade of grey and when it arrived our suite looked like a brindle dog in two shades of grey, (not what we expected) so much so that i thought they had mistaken the colour in the workshop which i let that go at the time because they said nothing could be done and we'd been sitting on a two seater and a bean bag waiting on our new furniture. The issue needs addressing. I'm not prepared to lose that amount of money. People work hard for what they have and nothing is built to last anymore. What a massive let down!! Update Manager has now offered to take the cushions in for inspection to see if WE have cared for them correctly (cushions are turned and flipped daily) and trust me they aren't light weight to do so!! No upholstery company sent out to inspect in our home, so sofa sofa now expect us to sit on nothing until the cushions are inspected and return with no guarantee that they will be replaced. I was asked if I get my hand inside to distribute the feathers. My answer was NO because that isn't my job, I'm not an upholsterer!!! I'm currently due to go in for a major operation and the manager offered to have them collected whilst I was in hospital (leaving my family with nothing to sit on) after I was concerned id have nothing to sit on myself once im discharged. I made it clear that this wasn't ideal. I gave her my operation dates and she said sorry we can't make your dates. They'll be collected when our delivery team are in the area. This company strokes me as awkward and will make you jump through hoops to get anything repaired. Then they have the cheek to ask why your so hostile over the phone. Is this some kind of sick joke!!