We took delivery of the Agatha 3 seater 2 months ago; it is without doubt the most uncomfortable sofa I have ever owned. I was advised "If I were you" to go for the down wrapped cushions (which I plump every day) but seriously, after just an hour in front of the tv the stuffing is as flat as a pancake and your backside is sitting on the frame (which incidentally creaks every time you sit down and get up!) I called customer services (forget it if you expect any empathy from the Welsh) and apparently if I'd called within 21 days they could've let me have some foam replacements for FREE "The down wrap isn't for everyone, some people find them hard" However, because I brought my sore bottom to their attention 28 days after purchase I can have a couple of foam cushions for £200. I'm sorry but that is shocking after-sales service. Whatever happened to goodwill and a little thing called PR? Lesson learnt, you get what you pay for. Dear Agatha is destined for Gumtree!