No problem with placing order or delivery, (staff were very friendly and helpful at that stage. Price appears very reasonable - which I assumed as because I was buying direct from manufacturer. I paid for stain protection on my fabric sofa. This has patently not worked. We used a proprietary upholstery cleaning product. The furniture now has unsightly stains and marks and fades. Whilst I accept our sofa is in our small holiday let and visitors may not be as careful as we would be, it has only been in place for 5 months and has received about 3.5 months of wear and tear. I contacted SofaSofa who were singularly defensive and unhelpful and disinterested in my problem laying the blame entirely onto me. When I asked if they could recommend an alternative fabric to buy replacement seat covers as I believe the blue linen look fabric is not fit for purpose I was told she couldn't answer that question and I would have to look and choose for myself. I loved the look of this sofa and planned to buy two more for our own home but due to its poor performance in moderate use and the fact they won't recommend a more 'forgiving' fabric from their range, I will not now do so. It is simply ludicrous to suggest anyone would want to call in a professional cleaner every time you have a spill on a sofa, yet this is their line of defence. It is not fit for purpose if you cannot use a proprietary cleaning product on something that will inevitably get marked from time to time. I believe they now do not offer the 5 year guarantee (which I also paid for). I suggested this was because the treatment clearly doesn't work but was told they don't get any complaints - which is patently not true. Clearly they have had far too many claims against them!!! I told them I recognised I had breached their advice and therefore was aware they would not offer any recompense but asked if my points as a dissatisfied customer could be passed on within the company so they could take account of the feedback, I was curtly told they had noted what I said, which made me feel my feedback would go nowhere. The lack of interest from the sales team and the after sales time who questioned me why I had been put through to them anyway was astonishing and leads me to say I would not recommend this company and certainly would never buy from them again. A very disappointed customer.