As an experienced business owner and regular online purchaser I was not pleased with my recent purchasing experience. I found the ordering and subscribing instructions confusing. I understood I was buying a copy of Word as a separate entity and did not require a suite of other programmes. When I tried to phone I found the recorded message rather strange, to say the least, both voice and use of such words as ‘awesome’. And then just a lengthy ringing tone. The chatline was somewhat slow in response and then I was presented with non-choice of accepting other programmes to enable me to get the download key I had been promised. I would not purchase any other items from your company.