Would have been higher but on arrival in Malaga had a problem contacting you despite my reminders of planned arrival as requested.Eventually got hold of someone who seemed convinced we had arrived at airport despite a reminder the day before of our arrival by bus from Granada.Eventually arranged to meet contact in 20 minutes at appartment.An hour later and more calls contacted arrived weighed down with shopping!!!!So 2 hrs after arrival eventually gained access.For a company that stressed arrival arrangements,it seems one sided,I informed you on every reminder our plans,what was the point?