Avoid, paramount. I was owed over £700 at one pint which they managed to whittle down by over charging and complicating bills and act like I'm an idiot. £120 for 10 days worth of gas? I'd have to leave everything I have that uses gas running full blast for days to do that. They still owe me overt£400 but they refuse refunds giving the excuse that meter readings are not up to date even though I gave the readings at the point of requesting the refund only to be told I'd have to wait 15 days for it. Then after 15 days be told that they can't refund because meter readings aren't up to date. They're a bloody joke, I've now asked for 4 times now for a refund and every time, the same reason. It's like a bad dream. I've had to call too many times to count now and I've lost all patience and at my wits end. This is also after having been to the ombudsman twice. They couldn't give two ducks about their customers. It's criminal and I've seriously considered sending my own faeces to the head office, but it wouldn't do anything accept get me arrested... how's that justice??