From the start there was a problem. I asked for Solarplicity to provide dual fuel but they only switched my electricity. After a couple of months they cancelled my debit payment without telling me and then started sending letters saying I owed them money. Unlike other energy supplies I’ve used, and against Ofgem instructions, they didn’t refund me when my account was a couple of hundred pounds in credit, or lower my direct debit. 5 months after leaving, I am still waiting for them to refund over £500 credit on my account. Avoid using Solarplicity. They are incompetent beyond words.