Awful company. I have been paying my bills by standing order for a year or so with no issues at the rate they set. I did a meter reading and my balance showed that I owed around £90. I phoned them and asked for my direct debit to be increased to cover this, but was rudely told by Kimera Pillay in their credit control that I had to make payment immediately on the phone to her or my debt would be sent to a debt collection agency! I had literally just found out about the debt and she was threatening to take me to a debt collector! Awful customer service I shall be looking for a new energy supplier immediately.