Solarplicity fitted SMART meters at our house three month ago. The SMART meters work but the link between the meters and Solarplicity doen't work. The online account information is a mess they still have the old meters listed as the current meters and are estimating the bill whilst telling me to send a meter reading. The meter reading is not accepted because they are new meters not the old ones. This lead to pressure to increase the direct debit to the fictitious estimates. OK things can go wrong so the quality of the company is it's ability and willingness to fix those problems. Twenty eight days since I made a formal complaint and three more emails to complain and the only response is an automated email reply. Avoid Solarplicity there is good customer service to be had out there