The most dishonest company I have ever seen, not updating the bills, creating chaos in the billing. We installed a smart meter but the billing system is the same. On the last call they told me I am confused. I paid and moved, I paid £62 a month on a one bedroom flat, a single person that missed two months from the flat. I was supposed to pay max £40. They owe me at least £150, maximum £600. They never took a reading, they never made a manual calculation. They are lazy and weird, just sending you sms after sms to make you pay, and using robots to calculate whatever they estimate. I was thinking that waiting 2 hours on a Scottish Power call was too much. I need legal advice to recover my money with Solarplicity, all other companies agreed on correct recalculations, these guys installed a smart meter, and forgot about the readings before the smart meter, but not about the money. I feel sad only thinking about Solarplicity.