Scam artists - avoid at all costs. Having been with them for 18 months, I swapped when my contract ended to another supplier, no issues there. However, I have an account credit with them and they do not want to pay it back. In the 3 months I've been chasing them to get it back, the answer is always the same "Oh yes, it's fine, you'll be paid in 15 days, don't worry", but it's never the reality. When you call back there's always some sort of excuse as to why it's happened and why the 15 days need to reset. Three months later I am now having to pursue this with the ombudsman to get my money back. With many other small energy firms in the UK going under this year, my strong feeling is that they are nearly going to the wall and are holding onto as much money as they can (no doubt to pay executive salaries).