I have been waiting months for a refund of £840. 06. I have spoken numerous times with customer services who said they will escalate my complaint, I have spoke to Leona Marcus customer relations who informed me that my refund has been with their finance department for 5 weeks waiting to be processed, I have spoke to Mia Patience ( a very condescending unhelpful character) Customer relations manager, who informed me my refund is with finance but cant do anything about it and so referred me to Ross Mitchel Customer Services Director who is unobtainable by phone and does not answer emails. In short this company is withholding money not belonging to them and will delay you at every opportunity. I have recorded on my phone all telephone conversations, and kept every email. I am now forced to take legal action against them to claim back what is by law mine. Disgusting company to deal with, avoid at all costs.