I needed a replacement door 2 years after fitting due to poor quality. Finally arranged for this to be fitted however the wrong size door was sent so had to arrange a second date. After several more weeks of chasing Solidor, the second fitting date arrived however once again, the incorrect size door was sent again!! Several more weeks pass and 3rd time lucky, the correct size was sent however there was no door knocker or spyhole provided so my door still isn’t completed. Since then, I have made 12 phone calls which go unanswered, sent countless emails, Facebook messages, Twitter messages, contacted Solidor via their website contact form however I have been completely ignored. This was 3 weeks ago and have now contacted citizen’s advice for support in progressing this as formal action against Solidor. This would be so easily resolved if they only arranged for a spyhole and knocker to be fitted. Before deciding to deal with this company, think very carefully, if you have any issues they will completely ignore customers once they have taken their money and provide no help. I have been very reasonable and polite however this won’t get you anywhere. Avoid like the plague, they will happily take advantage of paying customers.