They have the worst returns policy I have ever encountered. I had to fill out a lengthy PDF form with all their various codes of their one product. If I didn't have a paid Office/Word subscription, I couldn't have filled the PDF form. They then tell you that once you've emailed this, you will be contacted to let you know if they will allow you to return it. They did allow me but took so long it's over the two weeks they give you to return it. They also demand it's sent by recorded which will cost me too much to do to make it worth sending back. So I will have to try to alter the item to make it fit for purpose.