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Donna Armstrong
I'm assuming that this review will be taken down, just as all the others I have posted have. However I will continue to post on every site I can until people get the message not to give up fighting for their right to a refund! Solmar argued that as the Villa I had booked was still available. (April 2020) I would not be entitled to a refund. (Despite the entire planet grinding to a halt due to Covid) There was also a Force Majeure written into their contract. I attempted to claim a chargeback from my credit card company, which was rejected. A further Section 75 was also rejected. It was only when I researched the Unfair Terms Act (which ultimately means neither side can uphold the contract,) and the fact that the Force Majeure made no mention of a pandemic that the Credit Card Company reversed the decision in my favour. Unfortunately whilst this seems like good news, I am still awaiting payment. I am currently in the process of taking this to the Financial Ombudsman. I count myself lucky that I was not owed thousands of pounds like many others were. The fact that Solmar Villas have a shiny new, all singing and dancing Website does not tell me they are in Financial Difficulty, they would no doubt have insurances in place for protection too. There should only ever have been two questions. "Would you like to rebook your holiday?, or would you like a refund" Instead these parasites have kept the money of the Customer going nowhere!
4 years ago
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Solmar Villas has a 1.9 average rating from 17 reviews

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