Similar situation with other reviews, just a terrible company that won't give credit/ return deposit and try to bully you into full payment when travel advisory says not to travel. I tried to reinstate our villa as the advisory is lifting but they apparently rented our villa to someone else but still feel no requirement to refund our deposit. We are in our 30s and they've lost us as customers for life. I hope others remember how some firms act in these times (another holiday company was very flexible and allowed us at least use your lost deposit as credit for a future trip.