I love the products however, this shipment one of my bottles was cracked. Customer service wanted me to save all packaging send a photo ( I guess they don’t believe there customers) and have the product shipped back to them and the kicker is, when they receive it they would send a new one at no “extra cost” . Really? First of all why would it cost me anything in the first place? I declined because I was out of the daytime moisturizer and the whole thing seemed like a pain so I will just hope that the crack isn’t deep enough to dry the product out. I just spent over $200 and have ordered this product for the last few years. I will be looking for a new product not because of the products but because of the customer service. To me, unacceptable.