I ordered a embroidered Jean jacket for my sister who is getting married in a 2XL. She is a size 16/18 in which a 2XL is what always fits her. It arrived and it fit my size 8 15 year old daughter. I contacted customer service to which Katie "the manager" exchanged numerous emails with me. I explained that this is NOT a 2XL. She at first said we can remake in a 3XL for a $30 remake fee. I told her I do NOT agree to charging me a fee to remake a jacket that clearly would be offensive to my sister being plus size. She then said nothing they can do. I said I want to return and I want a refund She said no returns or refunds. I then said I will make sure no one ever orders from them again and I want the owner to contact me. Being a boutique owner myself no matter what you always make it right with the customer. She then said oh the owner told me we can custom make another jacket for you in an even bigger size then the 3XL. I said oh perfect. A few days goes by I hear nothing so I contact her to check on shipping. She said they are waiting on the bigger jacket and will invoice me when it's ready to be shipped. I said wait a second invoice the owner said she was going to remake the jacket for me and I attached our email correspondence. She said well we are still charging you the remake fee. I said that is not what was agreed upon. She said that's company policy and there is no way around it! I AM DONE! I paid $70 for this jacket and like I said it fits my 15 year old except my 15 year old can't even wear it because it has my sister's married last name on it! Terrible customer service and a terrible way to run a business! I WILL NEVER ORDER FROM THEM AGAIN!!