Really happy with the appearance of the heels and will definitely buy more. However the specific pair I bought were faulty - Heel broke after wearing twice. Customer service (Namely Kajal) were very quick and helpful with their responses. The shoes were out of stock in my size so they offered to send the shoes back to their production team in Brazil to be repaired or for a swap to any other shoes on the website that I wanted for the same price. The original shoes were the ones I really wanted so I opted to get them repaired. I was told that this could take up to 8 weeks - but they have been shipped back to me now after 5 weeks. Customer service also kept me updated every step of the way. I haven't yet received the shoes so can't comment on the quality of the repair yet. I was also given a 15% refund for the inconvenience caused. Overall very happy with the customer service (and product too if the repair is up to scratch!).