Poor customer service. Charged me for an item that they didn’t send out to me. (Ordered 3) Queried this and everytually after taking a few days to reply to my emails they took a several days to refund. Then tried to arrange a return for the other two items and over one week later (I have confirmation they was received by them 8 days ago) and still no refund. Only company I have dealt with that takes so long to process returns and deal with customer queries. I won’t re order from this site as they are simply not efficient. Will opt for net a porter in the future for any Sophia Webster items.