Appalling customer service. Please do not use this site. Ordered shoes 8 days ago with immediate confirmation email & funds taken from bank account delivery was to be 1-3 working days with an email to confirm dispatch. Heard nothing by today so emailed for an update to be told the shoes were not in stock & that they would issue a refund but this was only instigated by me contacting them, can’t help but feel they would never have got in touch. These shoes were a birthday gift for my daughter & I am now in the position of having no time to get anything else!! Like other reviewers please use Net a porter their service is impeccable. Wondering from other reviews here how long it will take to get the money back into my account!